Stock products can be delivered within 2 weeks to our customers in Hong Kong, Macau and China.
Delivery lead-times on our make-to-order products will be different for different products and also varies througout the year, in general we see 95% of our deliveries are made between 4-5 weeks.
Every day between 10:00 am - 6:00 pm with the exception of Sunday and public holiday. In case you request for delivery outside our normal hours of operation, it can be arranged on a case-by-case basis, but subject to additional charge per delivery.
For more details, please contact our Customer Service.
We deliver to Hong Kong, Macau and China. Different shipping fees may apply, please contact our Customer Service details for the latest and updated cost.
We do deliver to other countries, but will need to quote for the shipment cost on a case-by-case basis.
Delivery lead time may vary depending on the products ordered. Our on-demand production model makes it vary from 1 to 4 weeks on average, also depending on the quantity of orders and on the production capacity availability. This is only an average estimation, and some delivery can take longer, or alternatively be delivered much faster.
Once your order has arrived our warehouse, our delivery team will contact you by phone to set a delivery appointment.
Please note that we will deliver to your door only when we can access the delivery point by lift. In case we are forced to use the stairs, our delivery company will charge you for that. The exact rates you can find under FAQ on our website. In case there is a no show at the set delivery appointment and our team needs to come back to redo the delivery, we will charge you HKD 5,000/order.
Pocon is minimizing the need for self-assembly; most of our furniture products are ready to use after delivery, however some of our products require a DIY assembly. Our delivery team will not perform assembly on behalf of Pocon